Kempsey Campus |
Sea Street West Kempsey NSW 2440 Phone: (02) 6560 2900 or 131601 Fax: (02) 6562 7415 Email: nci.courseinfo@tafensw.edu.au |
Semester 1, 2008 Course List
Limited places may be available in some courses and units of courses that commenced in Semester 1 2008 or Semester 2, 2007. For details of vacancies contact the Head Teacher of the course at the campus you wish to attend.
We offer a range of TAFE PLUS short courses and other special courses starting most weeks throughout the year. Ring 131601 for more information
We are also able to arrange customised training for many industry areas. Contact your nearest Commercial and International Services Unit for more information.
| Course | TAFE NSW Course No | Attendance details | Information and Application Process |
ARTS AND MEDIA FACULTY |
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NATIONALLY RECOGNISED QUALIFICATIONS: |
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FASHION |
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| LMT21706 Certificate II in Applied Fashion Design and Technology | 19505 | Offered via online and distance learning, but will include 2 or 3 on-campus workshops held at Kempsey or Port Macquarie. | Call 131 601 or (02) 6586 2249 to register your interest. |
| LMT30505 Certificate III in Clothing Production | 19503 | Full-time day. | Ring (02) 6560 2900 to check for vacancies. |
| LMT20706 Certificate II in Clothing Production (Complex or Multiple Processes) | 19502 | Part-time day. Also available to trainees. | Ring (02) 6560 2900 to check for vacancies. |
| LMT21400 Certificate II in Laundry Operations | 7686 | For trainees. Part-time day. | Contact the Head Teacher, Jill Woodlands on (02) 6581 6221 to discuss enrolling in this course. |
FINE ARTS |
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| 90341NSW Certificate IV in Fine Arts | 7530 | Full-time | Ring (02) 6560 2900 to check for vacancies. |
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BUSINESS FACULTY |
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NATIONALLY RECOGNISED QUALIFICATIONS: |
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| BSB20101 Certificate II in Business | 9764 | Full-time, Mondays - Thursdays, 9am - 3.30pm for 18 weeks. | Ring (02) 6560 2900 to check for vacancies. |
| Statement of Attainment in Business Skills | 8898 | MYOB Part-time evening, Tuesdays and Thursdays, 5.30pm - 9pm for 18 weeks. |
Ring (02) 6560 2900 to check for vacancies. |
| BSB50201 Diploma of Business Administration | 9709 | Online delivery from Coffs Harbour Campus. | Ring (02) 6560 2900 to check for vacancies. |
| BSB30201 Certificate III in Business Administration | 9768 | Full-time, Mondays - Thursdays, 9am - 3.30pm for 36 weeks. | Ring (02) 6560 2900 to check for vacancies. |
| BSB41101 Certificate IV in Business Management | 9762 | Part-time evening, Tuesdays and Thursdays, 6pm - 9pm for 36 weeks. | Ring (02) 6560 2900 to check for vacancies. |
| Statement of Attainment in Introduction to Microsoft Office | 9682 | Part-time day, Friday-from 9am-3pm. Or Part-time evening Monday and Wednesday, 5.30pm - 9pm for 18 weeks. Computer subjects include word processing, spread sheets etc. | Ring (02) 6560 2900 to check for vacancies. |
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COMMUNITY SERVICES AND HEALTH FACULTY |
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NATIONALLY RECOGNISED QUALIFICATIONS: |
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| CHC30402 Certificate III in Children's Services | 3294 | Full-time, 18 hours per week for 36 weeks, Mondays - Wednesdays, 9am - 3.30pm. | Ring (02) 6560 2900 to check for vacancies. |
| Statement of Attainment in Community Services Work - Aged Care Work | 4850 | Part-time day, Thursday and Friday -9am – 3pm for 18 weeks | Ring (02) 6560 2900 to check for vacancies. |
| CHC40902 Certificate IV in Community Services Work | 18061 | Full-time Monday, Tuesday, Wednesday 9am to 3.30pm for 36 weeks. Part-time may be available. | Ring (02) 6560 2900 to check for vacancies. |
| CHC50702 Diploma of Community Welfare Work | 4459 | Full-time Wednesday, Thursday and Friday 9am to 3.30pm for 36 weeks. | Ring (02) 6560 2900 to check for vacancies. |
| CHC30302 Certificate III in Disability Work | 4474 | Part-time day Wednesdays and Thursdays 9am to 4pm for 36 weeks. | Ring (02) 6560 2900 to check for vacancies. |
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CONSTRUCTION AND TRANSPORT FACULTY |
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NATIONALLY RECOGNISED QUALIFICATIONS: |
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| AUR20405 Certificate II in Automotive Electrical Technology | 6995 | Part-time day, 8 hours (1 day), per week for 1 year | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| AUR30305 Certificate III in Automotive Electrical Technology | 6996 | Stage 1 only, Part-time day, 8 hours (1 day), per week for 1 year | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| AUR20705 Certificate II in Automotive Mechanical (Air Conditioning) | 5659 | Part-time day. Also for trainees. | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| AUR30405 Certificate III in Automotive Mechanical Technology (Motor Cycle) | 5614 | Stage 1 - Part-time day, 1 day per week for 1 year then Stage 2 & 3 - 3 day blocks of study for 2 years. |
Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| AUR30405 Certificate III in Automotive Mechanical Technology (Light Vehicle) | 9003 | Part-time, 8 hours (1 day), per week for 3 years. | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| AUR30405 Certificate III in Automotive Mechanical Technology (Agricultural Mechanical) | 5790 | Stage 1 only, Part-time day, 8 hours (1 day), per week for 1 year | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| AUR30405 Certificate III in Automotive Mechanical Technology (Heavy Vehicle Mobile Equipment) | 5772 | Stage 1 only, Part-time day, 8 hours (1 day), per week for 1 year | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| AUR30405 Certificate III in Automotive Mechanical Technology (Heavy Vehicle Road Transport) | 5771 | Stage 1 only, Part-time day, 8 hours (1 day), per week for 1 year | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| Statement of Attainment in Automotive (Pre-vocational) | 18038 | Part-time day. | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| AUR20505 Certificate II in Automotive Vehicle Servicing (Light Vehicle) | 9002 | Part-time day, 8 hours (1 day), per week for 1 year | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| AUR20505 Certificate II in Automotive Vehicle Servicing (Motorcycle) | 5613 | For trainees. Part-time day. | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| AUR30505 Certificate III in Marine (Mechanics) | 6999 | Stage 1 only, Part-time day, 8 hours (1 day), per week for 1 year | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| AUR20805 Certificate II in Outdoor Power Equipment | 17390 | For trainees. Part-time day. | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| AUR30705 Certificate III in Outdoor Power Equipment | 17391 | Stage 1 only, Part-time day, 8 hours (1 day), per week for 1 year. Stage 2 & 3 offered at Glendale, Newcastle over 2 years. | Contact the Head Teacher, Michael Brenton on (02) 6560 2918 to discuss enrolling in this course. |
| Apprentices and Trainees: a wide range of apprenticeship and traineeship courses is available in areas such as Cooling Systems, Brakes, Driveline/Transmission, Exhaust Fitting, Steering and Suspension, Tyre Fitting, Underbody, Diesel, Forklift Mechanic, Heavy Vehicle and Marine. | |||
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GENERAL EDUCATION FACULTY |
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NATIONALLY RECOGNISED QUALIFICATIONS: |
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| 91269NSW Certificate III in Education Support - Teachers Aide (Special) | 8559 | Flexible delivery - 4 Saturday workshops (one each term) plus flexible delivery materials and phone and email support. | This course will be offered as a commercial course. For more information ring 131601. |
| 91345NSW Certificate II in General and Vocational Education (CGVE) | 6512 | Full-time, 4 days per week or part-time/flexible. | Ring (02) 6560 2900 to check for vacancies. |
| TAFE Statement in Learner Support | 9999 | Part-time through the Learner Support Centre. | For more information contact Patsy Mitchel on (02) 6560 2934. |
| TAFE Statement in Learner Support (Commercial) | 8900 | Learner Support for community members not currently enrolled in another TAFE course. | Contact Patsy Mitchell on (02) 6560 2934 for more information. |
| 91349NSW Access to Work and Training | 9071 | Flexible course that will focus on Literacy and Numeracy skills. | Ring (02) 6560 2900 to check for vacancies. |
| 91347NSW Certificate II in Skills for Work and Training | 9072 | Career Education and Employment for Women. | Ring (02) 6560 2900 to check for vacancies. |
| 91346NSW Certificate I in Preparation for Work and Study | 6516 | Part-time, 2 days per week. | Ring (02) 6560 2900 to check for vacancies. |
| 91347NSW Certificate II in Skills for Work and Training | 9072 | Full-time, 3 days per week for 18 weeks, Mondays - Wednesdays, 9am - 3pm. |
Ring (02) 6560 2900 to check for vacancies. |
| 91178NSW Certificate IV in Tertiary Preparation | 6502 | Full-time or part-time. | Ring (02) 6560 2900 to check for vacancies. |
TAFE NSW QUALIFICATIONS: |
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| Selected Study Program | 32000 | Flexible delivery. | Contact the Head Teacher, Patsy Mitchell on (02) 6560 2934 to discuss enrolling in this course. |
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INFORMATION TECHNOLOGY FACULTY |
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NATIONALLY RECOGNISED QUALIFICATIONS: |
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| ICA10105 Certificate I in Information Technology | 19000 | Part-time evening, Wednesdays, 5pm - 9pm for 18 weeks. | Ring (02) 6560 2900 to check for vacancies. |
| ICA20105 Certificate II in Information Technology | 19001 | Full-time on-campus over 18 weeks, Tuesdays - Thursdays, 9am - 3.30pm or fully online over 36 weeks. | Ring (02) 6560 2900 to check for vacancies. |
| Statement of Attainment in Information Technology (Foundation) | 19040 | Computer for Beginners Part-time day, Mondays, 9am - 12noon for 12 weeks commencing 25 February 2008. |
Ring (02) 6560 2900 to check for vacancies. |
| ICA30105 Certificate III in Information Technology (Network Administration) | 19003 | Full-time on-campus over 1 year, Tuesdays - Thursdays, 9am - 3.30pm. Some units are also available online. | Ring (02) 6560 2900 to check for vacancies. |
| ICA30105 Certificate III in Information Technology (Support) | 19004 | Full-time on-campus over 1 year, Tuesdays - Thursdays, 9am - 3.30pm. Some units are also available online. | Ring (02) 6560 2900 to check for vacancies. |
| Statement of Attainment in Web Design Skills | 19046 | Introduction to Web Design Part-time day, Fridays, 9am - 12noon for 15 weeks, commencing 22 February 2008. |
Ring (02) 6560 2900 to check for vacancies. |
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MANUFACTURING AND ENGINEERING FACULTY |
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NATIONALLY RECOGNISED QUALIFICATIONS: |
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| MEM40105 Certificate IV in Engineering | 9928 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| MEM10105 Certificate I in Engineering | 9049 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| MEM30305 Certificate III in Engineering - Fabrication Trade | 9279 | Part-time day, 1 day per week, Tuesdays, Wednesdays or Thursdays for 3 years. | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| MEM30305 Certificate III in Engineering - Fabrication Trade (Heavy Vehicle) | 9280 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| MEM30305 Certificate III in Engineering - Fabrication Trade (Light Fabrication) | 9281 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| MEM30205 Certificate III in Engineering - Mechanical Trade | 9277 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| MEM20105 Certificate II in Engineering Production | 9050 | Flexible delivery. | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| MEM20205 Certificate II in Engineering - Production Technology | 9035 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| MEM30105 Certificate III in Engineering - Production Systems | 9036 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| MEM30505 Certificate III in Engineering - Technical | 9285 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| Statement of Attainment in Fabrication Techniques | 17525 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| Statement of Attainment in Flux Core Arc Welding (FCAW) | 17433 | Flexible delivery . | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| Statement of Attainment in Gas Metal Arc Welding (GMAW) - MIG | 17435 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| Statement of Attainment in Gas Tungsten Arc Welding (GTAW) - TIG | 17436 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| Statement of Attainment in Manual Metal Arc Welding (MMAW) | 17434 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| Statement of Attainment in Manufacturing and Engineering | 9877 | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. |
| Statement of Attainment in Welding to AS1796 Certification 1 - 9. | Flexible delivery | Contact the Head Teacher, Dave Rouse on (02) 6560 2948 to discuss enrolling in this course. | |
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TOURISM, HOSPITALITY, RETAIL AND PERSONAL SERVICES FACULTY |
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NATIONALLY RECOGNISED QUALIFICATIONS: |
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| WRR20102 Certificate II in Retail Operations | 9938 | Monday-Wednesday from 9:00am to 3:30pm Full-time/Part-time options. | Ring (02) 6560 2900 to check for vacancies. |
| WRR30202 Certificate III in Retail Operations | 9940 | Details to be advised. | Ring (02) 6560 2900 to check for vacancies. |
| TDT20102 Certificate II in Transport and Distribution (Warehousing and Storage) | 9341 | Full-time 3 days per week Wednesday- Friday from (9:00am to 3:30pm Full-time/Part-time options for 18 weeks or Forklift units - Part-time Wednesday -Friday from 9:00am to 3:30pm for 3 weeks |
Ring (02) 6560 2900 to check for vacancies. |
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DJIGAY CENTRE OF EXCELLENCE IN ABORIGINAL EDUCATION,KEMPSEY CAMPUS |
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NATIONALLY RECOGNISED QUALIFICATIONS: Preference into these courses will be given Aboriginal and Torres Strait Islander students. |
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| Statement of Attainment in Access to Work and Training- Horticulture | 9070 | Full-time 3 days per week for 18 weeks. | Ring (02) 6560 2900 to check for vacancies. |
| WRH20106 Certificate II in Hairdressing | 17362 | Full-time, 3 days per week for 18 weeks | Ring (02) 6560 2900 to check for vacancies. |
| SIR20207 Certificate II in Retail Operations | 17484 | Full-time, for 36 weeks. | Ring (02) 6560 2900 to check for vacancies. |
| BSB20101 Certificate II in Business | 9764 | Part-time for 36 weeks. | Ring (02) 6560 2900 to check for vacancies. |
| 91273NSW Certificate I in Aboriginal Media and Communication | 6541 | Full-time 18 weeks- For learners interested in devloping skills in Aboriginal cultural protocols, communication and media to develop further study or vocational pathways in other courses in media and communication. This course is designed to provide training in a range of defined media, communication and technology skills which can be applied in the workplace and community, including Aboriginal media networks. | Ring (02) 6560 2900 to check for vacancies. |
| 91274NSW Certificate II in Aboriginal Media and Communication | 6542 | Full-time 18 weeks- starting Semester 2. This will continue from Certificate I, students will gain a holistic understanding of Aboriginal cultural responsibilities and ethical practices to maintain culture with integrity. Develop core communication and cultural skills supported by technical skills from units of competancy in selected training packages. | Ring (02) 6560 2900 to check for vacancies. |
Join the Student Association!
For a small Membership fee of $20.00 you can join your campus Student Association, giving you access to discounts at the canteen and bookshop, free entry into competitions, giveaways, social events and Campus BBQs and Pizza days. You can also join the Board of Directors, and have your say on what activities are run for the year and build your resume for future job opportunities. For more information please contact Kahn Quinlan on 0407 218 238 or kahn.quinlan@tafensw.edu.au. Student Associations
General Information
The range of possible study options at this campus is so broad we are not able to outline all the variations that may be available within this list. It may be possible to complete some individual modules in courses that do not appear on this course list, as some modules are common to more than one course and can be done separately. You should inquire at your nearest campus for advice or ring 131601.
TAFE PLUS Short Courses
The North Coast Institute offers a range of short courses to meet legislative requirements and the skills or needs of individual customers in addition to the courses listed above. For more information ring 131601.
Entry Requirements, Selection processes and Information sessions
Most courses have entry requirements and some courses also have an additional selection process. Details are included on the individual course pages on the website. You can also attend the course Information Session, where advertised, or ring 131601 for more information.
Course Outcomes
Each TAFE NSW - North Coast Institute course provides a pathway to further study and/or career areas. Individual course information sheets show the articulation and career opportunities for each course and are available from our website or by ringing 131601.
Recognition of Prior Learning and Credit Transfers
You may be entitled to recognition of your previous studies or in some cases, competencies you have acquired in your work. You may also be able to gain credit where you have completed the same or a similar module in another course, even if this is with another Registered Training Organisation. You are encouraged to read the general information about Recognition and Credit transfer under the 'Future Students' section of our website http://www.nci.tafensw.edu.au/futurestudents/Default.htm and if required contact the Head Teacher to discuss further.
Assessments and Exams
Most courses have assessment events such as class tests, projects or assignments which students need to complete for each module. Some modules also require students to sit TAFE NSW Exams. Detailed assessment sheets are provided to students at the start of each module indicating how each module is assessed. Further information is also available from the Head Teacher.
Flexible delivery
Flexible or mixed mode are terms used to indicate flexible attendance patterns and assessment processes. It could mean studying online, independently off-campus or a combination of off-campus and on-campus classes. You may need to attend compulsory workshops, or have the option to attend non-compulsory tutorial sessions. Access to teachers is maintained through face-to-face, phone, email and web contact. You may have the choice to complete all or some of your modules by flexible delivery.
Possible Changes to course offerings
The commencement of all classes is subject to sufficient resources and demand. This could mean that not all courses offered are necessarily going to run. While every effort has been made to ensure the accuracy of the course information contained on these pages, some changes in course offerings and details may occur between now and class commencement.
Centrelink payments while studying at the North Coast Institute
We can not advise whether Centrelink will consider a course as eligible for payment of Youth Allowance, Austudy or Abstudy. Centrelink will consider the length of the course and your personal circumstances when deciding if you are eligible for payments. Contact Centrelink to discuss your options. You should also remember that if the way the course is delivered changes (eg from full-time to part-time or flexible) you will need to notify Centrelink immediately as it may affect your eligibility for payments.
Joining a continuing course
Some courses that commenced in a previous Semester may have vacancies in some subjects and accept applications or enrolments from new students this Semester. This option is especially useful for students who only want to study a few modules. When joining a continuing course you need to be aware that you may not be able to finish the course in the normal timeframe, or at the same location, or in the same attendance pattern.
Classes
Unless otherwise advised Semester 1 classes commence the week beginning Monday 11 February 2008
How much will it cost to study at the North Coast Institute?
When you enrol in a course you will need to pay the TAFE NSW fee.
| Qualification~ | 2008 full year fee ($)* | 2008 half-year fee for courses of one semester or less or commencing in Semester 2.* |
|---|---|---|
| Statements and other short courses | $418 |
$209** |
| Certificate l & ll | $418 |
$209 |
| Certificate lll | $654 |
$327 |
| Certificate lV | $890 |
$445 |
| Diploma | $1184 |
$592 |
| Advanced Diploma | $1420 |
$710 |
| Apprentices eligible for a Commonwealth rebate | $480 |
$240 |
| Apprentices not eligible for a Commonwealth rebate (including those in Yr 3) and Trainees | $394 |
$197 |
| Government Benefit recipients | $50 |
$50 |
* Fees for commercial courses/TAFE PLUS, International Students and Temporary visa holders are priced according to a different schedule.
** The TAFE Fee for the Selected Study Program is capped at $209 per semester
~ All Graduate Certificates and Graduate Diploma qualifications are offered on a commercial basis. Contact the campus offering the course for details.
You pay when you enrol. For courses commencing in Semester 1 2008 and lasting longer than one semester, you will have the option to pay the TAFE NSW fee in two equal instalments (except if you pay the Concession fee). You pay the first instalment when you enrol, the second is due by 31 May. You will not be regarded as being enrolled without payment of, or approved of an exemption from, the TAFE NSW fee. No cash is accepted – you may pay by EFTPOS, Visa card, Mastercard, cheque or money order.
For certain Special Access courses you pay no TAFE NSW fee. These courses teach skills in career opportunities, community training, employment skills, literacy, numeracy, reading and writing, school mentoring, signed language, volunteer tutoring and work readiness.
If you currently receive a Commonwealth benefit or allowance you may be eligible to pay a concession fee of $50 for each course rather than the full TAFE NSW fee. Aboriginal and Torres Strait Islander students are exempt from paying the TAFE NSW fee. Disability Support Pension students and students with a disability receive a full fee exemption for one TAFE NSW course per year and are eligible for the $50 concession fee for subsequent enrolments.
You may also be asked to pay additional course related charges. Details are available from the Institute website or by ringing 131601.
For some courses you may also need to purchase textbooks, module notes, personal protective equipment, industry equipment and/or other materials which you will use during your course. Attend the advertised information session or contact the Head Teacher for approximate costs.
Refunds
Refunds are given in exceptional circumstances only. See our website or ring 131601 for more information.
Access and Equity and Client Services
The North Coast Institute offers an excellent range of support services to enrolled students. These include library services, literacy and numeracy support, study skills and tutorial support, counselling and career guidance, disability support, support for Indigenous students, and TAFE Student Association. Detailed information about these services is provided to all students in the Student Information booklet handed out in your first class or available for download on our website. You can also ring 131601 for a copy of the information.
All TAFE staff are covered by a Code of Conduct which, among other things, requires them to treat students fairly, equitably and in accordance with current special needs students and equity programs, guidelines and relevant legislation and policies.
Student Rights and Responsibilities and Discipline
The North Coast Institute provides students with the opportunity to study, learn and develop skills in a safe and healthy educational and social environment. Students are expected to adhere to the Student Rights and Responsibilites policy listed on the Internet and students who breach discipline or who exhibit inappropriate behaviour will be dealt with in accordance with the TAFE NSW Policy.
Suggestions, Complaints and Appeals
We value your suggestions and complaints as they help us to address your concerns and improve the quality of our service. We'll try to remedy problems promptly and deal with each matter fairly. Information on how to appeal a decision is available on our website.
