BSB20107 Certificate II in Business

Qualification: Certificate II
Training Package: BSB07 Business Services
TAFE NSW Course No: 17802

This course is for people of all ages who want to work in businesses as a clerk or administrator or small business trainee. You will acquire the skills and knowledge needed to work in different business sectors. You will learn about a range of business equipment, procedures and technology as well as dealing with customers and clients, writing skills for work, organising self and handling mail.

Career Opportunities/Vocational Outcomes: This course is suitable for you if you wish to work as an Administration Assistant, Clerical Worker, Data Entry Operator, Information Desk Clerk, Office Junior, Receptionist.

Articulation: When you finish this course you can apply to do BSB30107 Certificate III in Business, TAFE NSW course no. 17803 or a range of other certificate III qualifications.

Entry Requirements: Preferred pathways into this qualification include:

evidence of competency in the majority of units required for BSB10107 Certificate I in Business or other relevant qualification(s) or equivalent

with limited vocational experience assisting in a range of work settings without a formal business qualification.

Units: To achieve BSB20107 Certificate II in Business learners must complete 12 units of competency made up of 1 compulsory unit and 11 elective units.

Modules/Units
Group 1: OHS Core Unit: This unit must be completed
BSBOHS201A	Participate in OHS processes
Group 2: Elective units: Subgroups 1, 3 must be completed. At least 11 units must be completed in total.
Sub-group 1: Elective units: At least 7 module/units must be completed
BSBCMM201A	Communicate in the workplace
BSBCUS201A	Deliver a service to customers
BSBIND201A	Work effectively in a business environment
BSBINM201A	Process and maintain workplace information
BSBINM202A	Handle mail
BSBINN201A	Contribute to workplace innovation
BSBITU201A	Produce simple word processed documents
BSBITU202A	Create and use spreadsheets
BSBITU203A	Communicate electronically
BSBSMB201A	Identify suitability for micro business
BSBSUS201A	Participate in environmentally sustainable work practices
BSBWOR202A	Organise and complete daily work activities
BSBWOR203A	Work effectively with others
BSBWOR204A	Use business technology
FNSICGEN305A	Maintain daily financial/business records
Sub-group 2: AQF II level electives from other training packages: These are additional electives which can be counted towards course completion.
ICPMM263A	Access and use the Internet
Sub-group 3: AQF I & III level elective units: No more than 2 units may be completed
BSBADM101A	Use business equipment and resources
BSBITU102A	Develop keyboard skills
BSBITU301A	Create and use databases
BSBITU302A	Create electronic presentations
BSBITU303A	Design and produce text documents
BSBLED101A	Plan skills development
BSBMED301B	Interpret and apply medical terminology appropriately
BSBWRT301A	Write simple documents
Group 998: Tutorial Support: these are tutorial modules and do not count toward completion.
9765G	Business technical tutorial support

Applying and enrolling:

Semester 2 2008: Places may be available in some units. Contact the campus for details.

Note: at some locations BSB20101 Certificate II in Business, TAFE NSW course no: 9764 is being offered instead of this course.

Campuses:

Ballina - contact the campus on (02) 6681 8900.
Casino - to be offered in 2009.
Coffs Harbour - contact the campus on (02) 6648 2400.
Kempsey - contact Toni Shannon on (02) 6560 2900.
Kingscliff - contact the campus on (02) 6674 7200.
Lismore - contact the campus on (02) 6623 0200.
Port Macquarie - contact the campus on (02)6581 6200.

Semester 1 2009: North Coast Institute Application by 31 October 2008. Late applications will be accepted.

Campuses:

Ballina - Details to be advised.
For more information contact the campus on (02) 6681 8900

Casino - Part-time day, 2 days per week, Mondays and Tuesdays for 18 weeks
or
Part-time day/flexible, 3 hours per week, Thursdays, for 36 weeks.
For more information contact the campus on (02) 6661 2000.

Coffs Harbour - Part-time day for 18 weeks, Mondays and Thursdays 9.00 am - 3.30 pm
Information sheet - day class, Coffs Harbour Education Campus, Semester 1 2009 (PDF 178KB)
or
Basic Computing Skills
Part-time evening for 36 weeks, Tuesdays and Wednesdays, 5.30 pm - 8.30 pm.
Information sheet - Basic Computing Skills, Coffs Harbour Education Campus, Semester 1 2009 (PDF 180KB)
Information and enrolment session Thursday 30 October 2009, 6.00 pm, Room C1.2 or Tuesdays 11 November 2008, 6.00 pm, Room C1.2.
For more information contact the campus on (02) 6648 2400.

Grafton - Flexible delivery, 6 hours per week on-campus plus study outside class
or
Full-time, 20 hours per week for 18 weeks.
Information session: Tuesday 9 December 2008, 10.00 am - 6.00 pm.
For more information contact the campus on (02) 6641 1600.

Great Lakes - Part-time day over 18 weeks, Mondays and Tuesdays, 9.00 am - 3.30 pm.
For more information contact the campus on (02) 6555 0600.

Kempsey - Full-time, 3 days per week for 18 weeks, Tuesdays to Thursdays, 9.00 am - 3.30 pm
or
Mondays to Wednesdays, 9.00 am - 3.30 pm.
This course has the option of continuing on to BSB30101 Certificate III in Business in Semester 2, 2009.
For more information contact Toni Shannon on (02) 6560 2900.

Kingscliff - Part-time day, 2 days per week (14 hours) for 18 weeks, Tuesdays and Thursdays, 9.00 am - 3.30 pm.
Also for trainees.
For more information contact the campus on (02) 6674 7200.
Information sheet, Kingscliff Campus, Semester 1 2009 (PDF 149KB)

Lismore - Full-time day for 18 weeks, Mondays and Tuesdays, 9.00 am - 4.00 pm or
Part-time day, Wednesdays and Fridays, 9.00 am - 3.30 pm.
Also available for trainees.
For more information contact the campus on (02) 6623 0200.
Information sheet, Lismore Campus, Semester 1 2009 (PDF 225KB)

Maclean - Full-time for 18 weeks
or
Flexible delivery, 3 hours per week for 18 weeks on-campus plus self-directed study off-campus
or
Part-time, 6 hours per week for 36 weeks.
Information session Tuesday 9 December 2008, 10.00 am or 6.00 pm.
For more information contact the campus on (02) 6603 5000.

Murwillumbah - Part-time day.
For more information contact the campus on (02) 6672 0600.

Port Macquarie - Full-time, 3 days per week for 18 weeks, Tuesdays - Thursdays, 9.00 am to 3.30 pm
or
Full-time, 3 days per week for 18 weeks, Mondays - Wednesdays, 9.00 am - 3.30pm
or
Full-time, 3 days per week for 18 weeks, Mondays, Tuesdays and Thursdays, 9.00 am - 3.30 pm.
For more information contact the campus on (02)6581 6200.

Taree - Part-time evening, Mondays, 6.00 pm - 9.00 pm plus flexible delivery
or
Part-time day, Tuesdays, 9.00 am - 4.00 pm (flexible for trainees).
or
Thursdays and Fridays, 9.00 am - 4.00 pm for 18 weeks.
For more information contact the campus on (02) 6591 6200.