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BSB20107 Certificate II in Business

Qualification: Certificate II
Training Package: BSB07 Business Services
TAFE NSW Course No: 17802

This course is for people of all ages who want to work in businesses as a clerk or administrator or small business trainee. You will acquire the skills and knowledge needed to work in different business sectors. You will learn about a range of business equipment, procedures and technology as well as dealing with customers and clients, writing skills for work, organising self and handling mail.

Career Opportunities/Vocational Outcomes: This course is suitable for you if you wish to work as an Administration Assistant, Clerical Worker, Data Entry Operator, Information Desk Clerk, Office Junior, Receptionist.

Articulation: When you finish this course you can apply to do BSB30107 Certificate III in Business, TAFE NSW course no. 17803 or a range of other certificate III qualifications.

Entry Requirements: Preferred pathways into this qualification include:

  • evidence of competency in the majority of units required for BSB10107 Certificate I in Business or other relevant qualification(s) or equivalent

or

  • with limited vocational experience assisting in a range of work settings without a formal business qualification.

Units: To achieve BSB20107 Certificate II in Business learners must complete 12 units of competency made up of 1 compulsory unit and 11 elective units.

Modules/Units
Group 1: OHS Core Unit: This unit must be completed
BSBOHS201A Participate in OHS processes
Group 2: Elective units: Subgroups 1, 3 must be completed. At least 11 units must be completed in total.
Sub-group 1: Elective units: At least 7 module/units must be completed
BSBCMM201A Communicate in the workplace
BSBCUS201A Deliver a service to customers
BSBIND201A Work effectively in a business environment
BSBINM201A Process and maintain workplace information
BSBINM202A Handle mail
BSBINN201A Contribute to workplace innovation
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU203A Communicate electronically
BSBSMB201A Identify suitability for micro business
BSBSUS201A Participate in environmentally sustainable work practices
BSBWOR202A Organise and complete daily work activities
BSBWOR203A Work effectively with others
BSBWOR204A Use business technology
FNSICGEN305A Maintain daily financial/business records
Sub-group 2: AQF II level electives from other training packages: These are additional electives which can be counted towards course completion.
ICPMM263A Access and use the Internet
Sub-group 3: AQF I & III level elective units: No more than 2 units may be completed
BSBADM101A Use business equipment and resources
BSBITU102A Develop keyboard skills
BSBITU301A Create and use databases
BSBITU302A Create electronic presentations
BSBITU303A Design and produce text documents
BSBLED101A Plan skills development
BSBMED301B Interpret and apply medical terminology appropriately
BSBWRT301A Write simple documents
Group 998: Tutorial Support: these are tutorial modules and do not count toward completion.
9765G Business technical tutorial support
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Applying and enrolling:

Semester 2 2008: Places may be available in some units. Contact the campus for details.

Note: at some locations BSB20101 Certificate II in Business, TAFE NSW course no: 9764 is being offered instead of this course.

Campuses:

Ballina - contact the campus on (02) 6681 8900.
Casino - to be offered in 2009.
Coffs Harbour - contact the campus on (02) 6648 2400.
Kempsey - contact Toni Shannon on (02) 6560 2900.
Kingscliff - contact the campus on (02) 6674 7200.
Lismore - contact the campus on (02) 6623 0200.
Port Macquarie - contact the campus on (02)6581 6200.

Semester 1 2009: North Coast Institute Application. Apply now!

Campuses:

Ballina - For trainees. On and off-the-job. Flexible delivery.
OR
Full-time day, Monday 9.00 am to 3.30 pm and Wednesday 9.00 am to 1.00 pm. 10 hours per week for 18 weeks.
For more information contact the campus on (02) 6681 8900 or call 131 601.

Casino - Contact Leanne Spackman on (02) 6623 0227 or Leanne Collison to discuss enrolling in this course
For more information contact the campus on (02) 6661 2000.

Coffs Harbour - Part-time day for 18 weeks, Mondays and Thursdays 9.00 am - 3.30 pm
Icon - PDF Document Information sheet - day class, Coffs Harbour Campus, Semester 1 2009 (PDF 178KB)
or
Basic Computing Skills
Part-time evening for 18 weeks, Tuesdays and Wednesdays, 5.30 pm - 8.30 pm.
Icon - PDF Document Information sheet - Basic Computing Skills, Coffs Harbour Education Campus, Semester 1 2009 (PDF 180KB)
For more information contact the campus on (02) 6648 2400.

Grafton - Flexible delivery, 3 hours per week on-campus, Mondays 4.00 pm - 7.00 pm plus study outside class
or
Part-time, 2 days per week, Mondays and Tuesdays, 9.00 am - 3.30 pm.
Information and enrolment session Monday 2 February 2009, 10.00 am.
For more information contact the campus on (02) 6641 1600.
Icon - PDF Document Information sheet, Grafton Campus, Semester 1 2009 (PDF 283KB)

Great Lakes - Part-time day over 18 weeks, Mondays and Tuesdays, 9.00 am - 3.30 pm.
For more information contact the campus on (02) 6555 0600.
Icon - PDF Document Information sheet, Great Lakes Campus, Semester 1 2009 (PDF 274KB)

Kempsey - Full-time, 3 days per week for 18 weeks, Tuesdays to Thursdays, 9.00 am - 3.30 pm
or
Mondays to Wednesdays, 9.00 am - 3.30 pm.
This course has the option of continuing on to BSB30101 Certificate III in Business in Semester 2, 2009.
For more information contact Toni Shannon on (02) 6560 2900.

Kingscliff - Part-time day, 2 days per week (12 hours) for 18 weeks, Wednesdays and Fridays, 9.00 am - 3.30 pm.
Also for trainees.
Information session: Wednesday 28 January 2009, 10.00 am, Room FG.03.
For more information contact the campus on (02) 6674 7200.
Icon - PDF Document Information sheet, Kingscliff Campus, Semester 1 2009 (PDF 277KB)

Lismore - Full-time day for 18 weeks, Mondays and Tuesdays, 9.00 am - 3.30 pm
or
Full-time day, Wednesdays and Fridays, 9.00 am - 3.30 pm.
Also available for trainees.
For more information contact the campus on (02) 6623 0200.
Icon - PDF Document Information sheet, Lismore Campus, Semester 1 2009 (PDF225KB)

Macksville - Monday and Wednesday, 9.00 am - 3.00 pm for 18 weeks.
For more information contact the campus on (02) 6569 2000 or call 131 601.
Icon - PDF Document Information Sheet, Macksville Campus, Semester 1 2009 (PDF 371KB)

Maclean - Part-time, 6 hours per week for 36 weeks. Tuesday 9.00 am - 4.00 pm and Thursdays, 9.00 am - 3.30 pm.
For more information contact the campus on (02) 6603 5000.
Icon - PDF Document Information sheet, Maclean Campus, Semester 1 2009 (PDF 270KB)

Port Macquarie - Full-time, 3 days per week for 18 weeks, Tuesdays - Thursdays, 9.00 am to 3.30 pm
or
Full-time, 3 days per week for 18 weeks, Mondays - Wednesdays, 9.00 am - 3.30pm
or
Full-time, 3 days per week for 18 weeks, Mondays, Tuesdays and Thursdays, 9.00 am - 3.30 pm.
For more information contact the campus on (02)6581 6200.

Taree - Part-time day, Thursdays and Fridays, 9.00 am - 4.00 pm for 18 weeks. Flexible delivery also available.
For more information contact the campus on (02) 6591 6200.
Icon - PDF Document Information sheet, Taree Campus, Semester 1 2009 (PDF 237KB)
Icon - PDF Document Business Administration courses, Taree Campus, Semester 1 2009 (PDF 229KB)

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