BSB40807 Certificate IV in Frontline Management

Qualification: Certificate IV (AQF)
Training Package: BSB07 - Business Services
TAFE NSW Course No: 17822

This course is for people who work as a team leader, supervisory, front desk or line management position across a range of industry sectors. You will learn how to provide leadership and guidance to others and to take responsibility for the effective functioning and performance of a team and its work outcomes.

Career Opportunities: Working as a team leader, or in a supervisory, front desk or line management position.

Articulation: When you finish this course you can apply to do BSB51107 Diploma of Management or other Diploma qualifications in the BSB07 Business Services Training Package such as business, marketing or human resources. In addition, depending on units/electives completed in this course, you may be eligible for advanced standing in other courses and other Training Package qualifications.

Entry Requirements: There are no formal educational requirements for entry into this course, however learners must have appropriate competencies to enter at this level. Preferred pathways into this qualification are:
* completion of Certificate III in Frontline Management [BSB31207] or other relevant qualification/s
* evidence of competency in the majority of units required for the Certificate III in Frontline Management [BSB31207] or other relevant qualification/s
* some vocational experience in a supervisory role but no formal qualification

Competency Units
Core:
BSBMGT401A	Show leadership in the workplace
BSBMGT402A	Implement operational plan
BSBOHS407A	Monitor a safe workplace
BSBWOR402A	Promote team effectiveness
Elective Units: Only 6 module/units must be completed
BSBADM409A	Coordinate business resources
BSBCMM401A	Make a presentation
BSBCUS401A	Coordinate implementation of customer service strategies
BSBCUS402A	Address customer needs
BSBCUS403A	Implement customer service standards
BSBFIA402A	Report on financial activity
BSBINM401A	Implement workplace information system
BSBINN301A	Promote innovation in a team environment
BSBITS401A	Maintain business technology
BSBMGT403A	Implement continuous improvement
BSBMGT404A	Lead and facilitate offsite staff
BSBMKG413A	Promote products and services
BSBPMG510A	Manage projects
BSBREL401A	Establish networks
BSBRES401A	Analyse and present research information
BSBRSK401A	Identify risk and apply risk management processes
BSBWOR401A	Establish effective workplace relationships
BSBWOR404A	Develop work priorities
BSBWRT401A	Write complex documents
9765G	Business technical tutorial support

Applying and Enrolling:

Semester 1, 2009:

Campuses:

Coffs Harbour - Online delivery for 1 year. This course will be offered as a commercial course. This course enrols throughout the year.
Information and enrolment session Thursday 30 October 2009, 6.00 pm, Room C1.2 or Tuesdays 11 November 2008, 6.00 pm, Room C1.2.
For more information contact Carolyn Fletcher or Sue Robertson on (02) 6648 2400.
Information sheet, Coffs Harbour Campus, Semester 1 2009 (PDF 351KB)

For people who work in a in team leader, supervisory, front desk or line management position across a range of industry sectors. You will learn how to provide leadership and guidance to others and to take responsibility for the effective functioning and performance of a team and its work outcomes.