AUR21105 Certificate II in Automotive Sales (Specialising in Replacement Parts and Accessories)
Qualification: Certificate II (AQF)
TAFE Course No: 17399
This course is for trainees or people that have entered into a relevant training agreement. You will learn how to deal with customers and identify replacement parts and accessories. You will also learn how to operate retail equipment, sell and merchandise products and maintain stock.
Career Opportunities: Successful completion of this course, with relevant work experiences, would enable you to be employed in the automotive replacement parts and accessories industry. With further study and experience you could become a skilled parts interpreter.
Articulation: If you have completed AUR10105 Certificate I in Automotive TAFE NSW Course no 9001 you will be eligible for advanced standing into this course.
Entry Requirements: There are no formal educational requirements for this course. The learner must be employed or have access to a workplace in the automotive replacment parts and accessories industry to be able to gain sufficient experience to successfully complete the unit of competencies requirements.
| Modules/Units | |
| Core: | |
| AURC270103A | Apply safe working practices |
| AURC270421A | Establish relationships with customers |
| AURC270688A | Work effectively with others |
| AURC270789A | Communicate effectively in the workplace |
| AURC272003A | Apply environmental regulations and best practice in a workplace or business |
| AURS241769A | Sell product(s) |
| BSBCMN208A | Deliver a service to customers |
| Elective: | |
| 8999A | Tutorial support |
| AURC251677A | Use numbers in the workplace |
| AURC362807A | Build customer relations |
| AURE218676A | Test, service and charge batteries |
| AURS238127A | Identify and select automotive parts and products |
| AURS238150A | Present stock and sales area |
| AURS238154A | Provide information to customers on automotive refinishing products |
| AURS239508A | Carry out warehouse procedures |
| AURS241303A | Apply sales procedures |
| AURS241608A | Carry out cash and/or credit/funds transfer transactions |
| AURS241803A | Apply legal requirements relating to product sales |
| AURS252290A | Process customer complaints |
| AURS338103A | Apply automotive parts interpretation process |
| AURT365130A | Inspect vehicle systems and determine preferred repair action |
| AURT366108A | Carry out diagnostic procedures |
| BSBADM305A | Create and use databases |
| BSBCMN205A | Use business technology |
| BSBCMN209A | Provide information to clients |
| BSBSLS301A | Develop product knowledge |
| TDTA1197B | Package goods |
| WRRCA1B | Operate retail equipment |
| WRRI1B | Perform stock control procedures |
| WRRI5A | Maintain and order stock |
| WRRLP3B | Maintain store safety |
| WRRM1B | Merchandise products |
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Applying and enrolling:
Campuses
Taree - for Trainees.
Part-time day.
For more information contact Brenton Kotz on (02) 6591 3600.
