ICA20105 Certificate II in Information Technology

Qualification: Certificate II (AQF)
Training Package: ICA05 Information and Communication Technology
TAFE NSW Course No: 19001

This course is for people who want to acquire foundation level information and communications technology (ICT) skills and knowledge to be able to participate in various areas of the information technology industry.

You will learn about the basic setting up and use of computing equipment with a range of application software, including word processing, spreadsheets, databases and presentation packages. You will also develop the skills needed to operate successfully in the workplace.

Career Opportunities: Computer Operator, Help Desk Operator, Software Support Officer, Data Entry Operator, Word Processing Operator or Office assistant.

Articulation: When you finish this course, you may apply for advanced standing in a range of Information Technology courses at Certificate III, IV and Diploma level.

Entry Requirements: NSW School Certificate (or equivalent).

Modules / Units
Core:
BSBCMN106A	Follow workplace safety procedures
ICAD2012A	Design organisational documents using computing packages
ICAU1128A	Operate a personal computer
ICAU2005A	Operate computer hardware
ICAU2006A	Operate computing packages
ICAU2013A	Integrate commercial computing packages
ICAU2231A	Use computer operating system
ICAW2001A	Work effectively in an IT environment
ICAW2002A	Communicate in the workplace
Elective:
19001A	Technical tutorial support
8999A	Tutorial support
ICAD2003A	Receive and process oral and written communication
ICAD3218A	Create user documentation
ICAI2015A	Install software applications
ICAI3021A	Connect internal hardware components
ICAS2008A	Maintain inventories for equipment, software and documentation
ICAS2009A	Interact with clients
ICAS2010A	Apply problem solving techniques to routine malfunctions
ICAS2014A	Connect hardware peripherals
ICAS2016A	Record client support requirements
ICAS2017A	Maintain system integrity
ICAS2243A	Detect and protect from spam and destructive software
ICAS3034A	Determine and action network problem
ICAS3115A	Maintain equipment and software in working order
ICAS3121A	Administer network peripherals
ICAS3234A	Care for computer hardware
ICAT3025A	Run standard diagnostic tests
ICAU1129A	Operate a word processing application
ICAU1133A	Send & retrieve information using web browsers & email
ICAU2007A	Maintain equipment and consumables
ICAU3004A	Apply occupational health and safety procedures
ICAU3019A	Migrate to new technology
ICAW2011A	Work individually or in a team to achieve organisational goals

Applying and enrolling:

Semester 2 2009: Places may be available in some units. Contact the campus for details.

Campuses:

Ballina - 02 6681 8900.
Coffs Harbour Education Campus - 02 6659 3600.
Great Lakes - 02 6555 0600.
Kempsey - 02 6560 2900.
Kingscliff - 02 6674 7200
Lismore - 02 6623 0200.
Maclean - 02 6603 5000.
Murwillumbah - 02 6674 7200.
Port Macquarie - 02 6581 6200.
Taree -  02 6591 3600.
Wauchope - 02 6586 9500.
Wollongbar - 02 6620 4700.

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Applying and Enrolling:

Semester 1, 2010: North Coast TAFE Application form. Apply now! Applications received after 30 October 2009 will be considered if places are available.

Campuses:

Ballina - Students require Year 10 or equivalent Maths and English and computer skills equivalent to ICA10105 Certificate I in Information Technology to apply for this course. Evidence must be provided with your application.
2.5 days (15 hours) per week for 18 weeks, Tuesday and Wednesday, 9.00 am - 4.00 pm, and Thursday 9.00 am - 12.00 pm.
Enrolment session for successful applicants: Wednesday 27 January, 2010 between 4.00 pm and 6.00 pm at Ballina Campus, Room AG.02.
For more information contact the campus on 02 6681 8900.
Basic Skills Evaluation Form (PDF 274KB)
Information Sheet, Ballina campus, Semester 1, 2010 (PDF161 KB)

Coffs Harbour Education Campus - Full-time, approx 18 hours per week for 14 weeks, Monday to Thursday, 9.00 am to 3.45 pm.
or
Online study (ring 6659 3600 for an over-the-phone interview)
or
Also available for Trainees.
For more information contact the campus on 02 6659 3600.

Grafton - 16.5 hours per week, for 18 weeks, Monday, Wednesday and Friday, 9.00 am to 3.00 pm.
For more information contact the campus on 02 6641 1600.

Great Lakes - Full-time, 2.5 days per week for 18 weeks, Tuesday and Wednesday, 9.00 am to 3.30 pm and Monday, 12.30 pm to 3.00 pm (optional).
or
Flexible Delivery.
For more information contact the campus on 02 6560 2900.

Kempsey - Full-time, 18 hours per week for 18 weeks, Monday to Wednesday, 9.00 am to 3.30 pm.
For more information contact the campus on 02 6560 2900

Kingscliff - Full-time, 20 hours per week for 18 weeks, Monday to Wednesday
or
Online with full-time or part-time study to suit student needs.
For more information contact the campus on (02) 6674 7200.
Information sheet, Kingscliff Campus, Semester 1 2010 (PDF 262KB)

Lismore - Students require Year 10 or equivalent Maths and English and computer skills equivalent to ICA10105 Certificate I in Information Technology to apply for this course. Evidence must be provided with your application.
2.5 days (15 hours) per week for 18 weeks, Monday, 9.00 am - 12.00 pm and Tuesday - Wednesday, 9.00 am - 4.00 pm.
Enrolment session for successful applicants: Monday 1 February 2010, 4.00 pm - 6.00 pm in room D1:01.
For more information contact the campus on 02 6623 0200.
Basic Skills Evaluation Form (PDF 274KB)
Information Sheet, Lismore campus, Semester 1, 2010 (PDF161 KB)

Maclean - Full-time, 16.5 hours per week for 18 weeks, Monday, Wednesday and Friday, 9.00 am to 3.30 pm.
Information Session: Monday 7 December 2009 at 10.00 am in room AG20.
For more information contact the campus on 02 6603 5000.

Murwillumbah - Full-time, Mondays - Wednesdays for 18 weeks
or
Flexible delivery with tutorials on Wednesdays 2.00 pm - 5.00 pm.
For more information contact the campus on 02 6672 0800.

Port Macquarie - Full-time for 18 weeks, Wednesday to Friday, 9.00 am - 3.30 pm.
or
Part-time evening, Tuesdays, 5.00 pm - 9.00 pm for 36 weeks.
For more information contact the campus on 02 6581 6200.
Information Sheet, Port Macquarie, Semester 1 2010 (PDF 170KB)
Information sheet, IT courses, Port Macquarie, Semester 1 2010 (PDF 161KB)

Taree - Full-time 2.5 days per week plus some flexible study over 18 weeks, Tuesday and Wednesday, 9.00 am - 3.45 pm and Thursday, 9.00 am - 12.00 pm.
For more information contact the campus on 02 6591 3600.

Wauchope - Full-time, 18 hours per week for 18 weeks, Tuesday to Thursday, 9.00 am to 3.30 pm.
or
Online for up to 36 weeks.
For more information contact the campus on 02 6586 9500.

Wollongbar - Students require Year 10 or equivalent Maths and English and computer skills equivalent to ICA10105 Certificate I in Information Technology to apply for this course. Evidence must be provided with your application.
2.5 days, 15 hours per week for 18 weeks, Mondays, 9.00 am - 12.00 pm and Tuesday and Wednesday, 9.00 am - 4.00 pm.
An enrolment session for successful applicants will be held on Thursday 28 January, 2010 between 4.00 pm and 6.00 pm at Wollongbar Campus.
For more information contact the campus on02 6620 4700.
Basic Skills Evaluation Form (PDF 274KB)
Information Sheet, Wollongbar campus, Semester 1, 2010 (PDF161 KB)