ICA30105 Certificate III in Information Technology (Support)
Qualification: Certificate III (AQF)
Training Package: ICA05 Information and Communication Technology
TAFE Course No: 19004
Nominal Hours: 600
This course provides basic skills in computer hardware, software and system support. A person with these skills would be able to provide first level computer support to people using ICT in a small unit or branch within an organisation.
You will learn about computer hardware, system and application software and the associated diagnostics. You will also develop skills in basic system administration and customer support. This course provides a natural progression into the ICA40205 Certificate IV in Information Technology (Support).
Career Opportunities: Computer or user support role.
Articulation: This course provides a pathway to achievement of competencies required to receive the ICA30105 Certificate III in Information Technologyas defined in the nationally endorsed Information and Communications Technology Training Package ICA05. When you finish this course, you may be eligible for advanced standing in several IT Certificate IV and Diploma level courses including courses in the area of Support and Websites. When you finish this course you will be eligible to receive the ICA30105 Certificate III in Information Technology specialising in Support.
Entry Requirements: NSW School Certificate (or equivalent).
| Modules/Units | |
| Core: | |
| BSBCMN106A | Follow workplace safety procedures |
| ICAD2012A | Design organisational documents using computing packages |
| ICAD3218A | Create user documentation |
| ICAI3020A | Install and optimise operating system software |
| ICAI3021A | Connect internal hardware components |
| ICAS3024A | Provide basic system administration |
| ICAS3031A | Provide advice to clients |
| ICAS3115A | Maintain equipment and software in working order |
| ICAS3234A | Care for computer hardware |
| ICAT3025A | Run standard diagnostic tests |
| ICAU1128A | Operate a personal computer |
| ICAU2005A | Operate computer hardware |
| ICAU2006A | Operate computing packages |
| ICAU2013A | Integrate commercial computing packages |
| ICAU2231A | Use computer operating system |
| ICAU3004A | Apply occupational health and safety procedures |
| ICAU3019A | Migrate to new technology |
| ICAW2001A | Work effectively in an IT environment |
| ICAW2002A | Communicate in the workplace |
| ICTCC330A | Manage customer relationships |
| Elective: | |
| 19004A | Technical tutorial support |
| 8999A | Tutorial support |
| BSBCMN304A | Contribute to personal skill development and learning |
| ICAA4041A | Determine and confirm client business expectations and needs |
| ICAB3018A | Develop macros and templates for clients using standard products |
| ICAB4225A | Automate processes |
| ICAD2003A | Receive and process oral and written communication |
| ICAD4043A | Develop and present a feasibility report |
| ICAD4217A | Create technical documentation |
| ICAI2015A | Install software applications |
| ICAI3101A | Install and manage network protocols |
| ICAI3110A | Implement system software changes |
| ICAI4029A | Install network hardware to a network |
| ICAI4030A | Install software to networked computers |
| ICAI4097A | Install and configure a network |
| ICAS2008A | Maintain inventories for equipment, software and documentation |
| ICAS2009A | Interact with clients |
| ICAS2010A | Apply problem solving techniques to routine malfunctions |
| ICAS2014A | Connect hardware peripherals |
| ICAS2016A | Record client support requirements |
| ICAS2017A | Maintain system integrity |
| ICAS2243A | Detect and protect from spam and destructive software |
| ICAS3032A | Provide network systems administration |
| ICAS3034A | Determine and action network problem |
| ICAS3120A | Configure and administer a network operating system |
| ICAS3121A | Administer network peripherals |
| ICAS4108A | Complete database backup and recovery |
| ICAS4127A | Support system software |
| ICAS4134A | Provide first level remote helpdesk support |
| ICAU1130A | Operate a spreadsheet application |
| ICAU1130A | Operate a spreadsheet application |
| ICAU1131A | Operate database application |
| ICAU1132A | Operate a presentation package |
| ICAU1204A | Locate and use relevant online information |
| ICAU2007A | Maintain equipment and consumables |
| ICAU3028A | Customise packaged software applications for clients |
| ICAU3126A | Use advanced features of computer applications |
Applying and enrolling:
Semester 2, 2009: Places may be available in some units. Contact the campus for details.
Coffs Harbour Education Campus - 02 6659 3000.
Great Lakes - 02 6555 0600.
Kingscliff - 02 6674 7200.
Murwillumbah - 02 6672 0800
Semester 1 2010: North Coast TAFE Application form. Apply now! Applications received after 30 October 2009 may be considered if places are available.
Campuses:
Coffs Harbour Education Campus - Online study. Students studying online or distance should ring (02) 6659 3600 for an over-the-phone interview and assessment prior to enrolment.
or
Also available to trainees.
For more information contact the campus on 02 6659 3000.
Great Lakes - Part-time, 6 hours per week for 18 weeks face- to-face study, Wednesday and Thursday, 9.00 am to 12.00 pm, plus additional study at home.
or
Flexible Delivery.
For more information contact the campus on 02 6555 0600.
Kempsey -
You must have completed ICA20105 Certificate II in Information Technology or equivalent to enrol in this course.
Full-time, Tuesday - Thursday for 18 weeks.
For more information contact the campus on 02 6560 2900.
Kingscliff - Full-time, 20 hours per week for 18 weeks starting in Semester 2, 2010 (application close 28 May 2010).
For more information contact the campus on 02 6674 7200.
Information sheet, Kingscliff Campus, Semester 2 2009 (PDF 403KB)
Macksville - Hardware units only. You will only complete part of this qualification.
Part-time, 6 hours per week for 34 weeks, Thursdays, 9.00 am - 3.30 pm.
For more information
contact the campus on 02 6569 2000.
Information sheet, Macksville Campus, Semester 1 2010 (PDF 258KB)
