ICA40105 Certificate IV in Information Technology (General) (Spec:Networking/Software/Client Support)
Qualification: Certificate IV (AQF)
Training Package: ICA05 Information and Communication Technology
TAFE Course No: 19036
Nominal Hours: 982
This course is for people who want to acquire the general all round ICT skills and knowledge to be competent in basic networking, software, client support and general ICT technologies.
You will be able to effectively support small to medium enterprises who need an 'all-round' ICT graduate at a general support level.
Career Opportunities: Computer technician, customer support, customer support professional, information systems operator, PC support, systems administrator, systems support, technical support, user support technician, network operations technician.
Articulation: This course provides a pathway to achievement of competencies required to receive the ICA40105 Certificate IV Information Technology (General) as defined in the nationally endorsed Information and Communications Technology Training Package ICA05. There are several vendor courses that may be integrated into this qualification. When you finish this course, you may be eligible for advanced standing in ICA50105 Diploma of Information Technology (General) and ICA50305 Diploma of Information Technology (Systems Administration), or a related university course.
Entry Requirements: NSW School Certificate (or equivalent) or a Certificate III in Information Technology.
| Modules/Units | |
| Core: | |
| BSBCMN106A | Follow workplace safety procedures |
| BSBCMN304A | Contribute to personal skill development and learning |
| ICAA4041A | Determine and confirm client business expectations and needs |
| ICAB4135A | Create a simple mark up language document to specification |
| ICAB4169A | Use development software & IT tools to build a basic website |
| ICAB4225A | Automate processes |
| ICAD2012A | Design organisational documents using computing packages |
| ICAD4043A | Develop and present a feasibility report |
| ICAD4217A | Create technical documentation |
| ICAI3020A | Install and optimise operating system software |
| ICAI3101A | Install and manage network protocols |
| ICAI4030A | Install software to networked computers |
| ICAI4097A | Install and configure a network |
| ICAI4188A | Install and maintain a server |
| ICAS3024A | Provide basic system administration |
| ICAS3032A | Provide network systems administration |
| ICAS3120A | Configure and administer a network operating system |
| ICAS4022A | Determine and action client computing problems |
| ICAS4106A | Action and complete change requests |
| ICAS4201A | Transfer content to a website using commercial packages |
| ICAT4221A | Locate equipment, system and software faults |
| ICAU1128A | Operate a personal computer |
| ICAU2005A | Operate computer hardware |
| ICAU2006A | Operate computing packages |
| ICAU2013A | Integrate commercial computing packages |
| ICAU2231A | Use computer operating system |
| ICAW2001A | Work effectively in an IT environment |
| ICAW2002A | Communicate in the workplace |
| ICAW4027A | Relate to clients on a business level |
| ICAW4214A | Maintain ethical conduct |
| PSPPM402B | Manage simple projects |
| Elective: | |
| 19036A | Technical tutorial support |
| 8999A | Tutorial support |
| ICAA4233A | Determine and apply appropriate development methodologies |
| ICAA5050A | Develop detailed component specifications from project specifications |
| ICAA5150A | Evaluate vendor products and equipment |
| ICAB4075A | Use a library or pre-existing components |
| ICAB4136A | Use SQL to create database structures and manipulate data |
| ICAB4137A | Produce basic client side script for dynamic web pages |
| ICAB4163A | Create a common gateway interface script |
| ICAB4178A | Build a graphical user interface |
| ICAB4219A | Apply introductory object oriented language skills |
| ICAB4220A | Create scripts for networking |
| ICAB4222A | Apply introductory programming skills in another language |
| ICAB4224A | Apply mathematical techniques for software development |
| ICAB4235A | Build basic perimeter security into a network |
| ICAB4236A | Build security into a virtual private network |
| ICAB4239A | Build a small wireless local area network |
| ICAB4240A | Build an enterprise wireless network. |
| ICAB5068A | Build using rapid application development |
| ICAB5068A | Build using rapid application development |
| ICAB5165A | Create dynamic pages |
| ICAB5180A | Integrate a database with a website |
| ICAI4029A | Install network hardware to a network |
| ICAI4189A | Ensure website content meets technical protocols and standards |
| ICAI5085A | Review site in preparation for implementation |
| ICAI5089A | Implement and hand over system components |
| ICAS3234A | Care for computer hardware |
| ICAS4033A | Assist with policy development for client support procedures |
| ICAS4108A | Complete database backup and recovery |
| ICAS4109A | Evaluate system status |
| ICAS4113A | Identify and resolve common database performance problems |
| ICAS4114A | Implement maintenance procedures |
| ICAS4124A | Monitor and administer network security |
| ICAS4127A | Support system software |
| ICAS4191A | Maintain website performance |
| ICAS4200A | Monitor traffic and compile website traffic reports |
| ICAS5102A | Establish and maintain client user liaison |
| ICAS5103A | Establish and maintain client user liaison during support activity |
| ICAT3025A | Run standard diagnostic tests |
| ICAT4242A | Perform unit test for a class |
| ICAT5079A | Perform Integration Test |
| ICAT5083A | Develop and conduct client acceptance test |
| ICAU1129A | Operate a word processing application |
| ICAU1130A | Operate a spreadsheet application |
| ICAU1131A | Operate database application |
| ICAU1133A | Send & retrieve information using web browsers & email |
| NSWTICA401A | IT work placement AQF 4 |
| NSWTICA402A | IT portfolio AQF4 |
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Applying and enrolling:
Semester 2 2008: Places may still be available in some units. Contact the campus for details.
Campuses:
Coffs Harbour Education Campus -
contact Linda Alfred on (02) 6659 3600.
Kingscliff -
contact Julie Board on (02) 6674 7251
Semester 1 2009: North Coast Institute application form by 31 October 2008. Late applications will be accepted.
Campuses:
Coffs Harbour Education Campus - Distance/online study of 982 hours.
Also available to Trainees.
For more information and an over-the-phone interview and assessment, prior to enroling, call (02) 6659 3000.
Information sheet - Online courses, Coffs Harbour Education Campus, Semester 1 2009 (PDF 101KB)
Grafton - Full-time, 4 days per week for 18 weeks.
For more information contact the campus on (02) 6641 1600.
Information sheet, Grafton Campus, Semester 1 2009 (PDF 325KB)
Kingscliff -
Students need to have completed a Certificate II in Information Technolgy to apply.
Full-time day, 20 hours per week for 36 weeks.
Contact Julie Board on (02) 6674 7200 for more information.
Information sheet, Kingscliff Campus, Semester 1 2009 (PDF 164KB)
Maclean - You need to have completed a Certificate II in Information Technolgy to apply for this course.
Full-time for 36 weeks, 3 days per week.
For more information contact the campus on (02) 6603 5000.
Information sheet, Maclean Campus, Semester 1 2009 (PDF 325KB)
Port Macquarie -
For employees in an IT role wanting a qualification. Includes workplace assessment, evening classes and some workshops if required.
For more information contact the campus on (02) 6581 6200.
