SIR20207 Certificate II in Retail
Qualification: Certificate II (AQF)
Training Package: SIR07 - Retail Services Training Package
TAFE NSW Course No: 17484
This course is for people who want to work in a retail sales and service environment at a junior level. You will learn how to communicate effectively with colleagues and customers, apply safe working practices and perform stock control and point-of-sale procedures. You will also learn how to minimise theft, operate retail technology and organise and maintain work areas. This will take place through a combination of individual and team based learning strategies that include practical activities, industry case studies, role plays, simulations, projects and assignments.
Career Opportunities: A range of positions in retail sales, customer service and administration.
Articulation: You can get advanced standing in this course if you have done SIR10107 Certificate I in Retail (TAFE NSW Course no 17396). When you finish this course you can do SIR30207 Certificate III in Retail (TAFE NSW Course no 17485). You can also get advanced standing in SIR20107 Certificate II in Community Pharmacy (TAFE NSW Course no 17490).
Entry Requirements: There are no formal educational entry requirements for this course.
Early Exit Points: SIR10107 Certificate I in Retail Services (TAFE NSW Course no 17396)
| Competency Units | |
| Core: | |
| SIRXCCS001A | Apply point-of-sale handling procedures |
| SIRXCCS002A | Interact with customers |
| SIRXCLM001A | Organise and maintain work areas |
| SIRXCOM001A | Communicate in the workplace |
| SIRXICT001A | Operate retail technology |
| SIRXIND001A | Work effectively in a retail environment |
| SIRXINV001A | Perform stock control procedures |
| SIRXOHS001A | Apply safe working practices |
| SIRXRSK001A | Minimise theft |
| Elective: | |
| SIRRPOS001A | Process postal outlet transactions |
| SIRXFIN001A | Balance point-of-sale terminal |
| SIRXMER001A | Merchandise products |
| SIRXMER005A | Create a display |
| SIRXSLS001A | Sell products and services |
| SIRXSLS002A | Advise on products and services |
| SFIDIST202B | Retail fresh, frozen and live seafood |
| SIRRFSA001A | Apply retail food safety practices |
| SIRRMER001A | Merchandise food products |
| SIRRMER002A | Pack and display meat products |
| SIRRMER003A | Prepare and display fast food items |
| SIRRMER004A | Prepare and display bakery products |
| SIRRRPK001A | Advise on food products and services |
| SIRRRPK002A | Advise on meat products |
| SIRRRPK003A | Advise on fast food products |
| SIRRRPK004A | Advise on bakery products |
| SIRRRPK005A | Advise on seafood products |
| BSBCMN205A | Use business technology |
| BSBCMN212A | Handle mail |
| BSBSLS301A | Develop product knowledge |
| SIRRPOS002A | Handle mail received in a retail environment |
| SIRRPOS003A | Deliver mail in a retail environment |
| SIRRRPK006A | Recommend liquor products |
| SIRRRPK007A | Recommend and fit clothing or footwear products and services |
| SIRRRPK014A | Recommend specialised products and services |
| SIRXADM001A | Apply retail office procedures |
| SIRXADM002A | Coordinate retail office |
| SIRXFIN002A | Perform retail finance duties |
| SIRXICT002A | Use computers as part of business and e-commerce processes |
| SIRXINV002A | Maintain and order stock |
| SIRXMPR002A | Provide marketing and promotion program support |
| SIRXMPR003A | Conduct telemarketing |
| SIRXRPK001A | Recommend health and nutritional products and services |
| SIRXRPK002A | Recommend hair, beauty and cosmetic products and services |
| TDTA1197B | Package goods |
| TDTA2197B | Despatch stock |
| TDTD197B | Shift materials safely using manual handling methods |
| THHBFB09B | Provide responsible service of alcohol |
| THHBFB10B | Prepare and serve non-alcoholic beverages |
| THHBFB12B | Prepare and serve espresso coffee |
| THHBKA01B | Organise and prepare food |
| THHBKA03B | Receive and store kitchen supplies |
| THHGHS01B | Follow workplace hygiene procedures |
| 17484A | Work Placement |
| THHBFB01B | Operate a bar |
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Applying and enrolling:
Semester 2, 2008: Places may be available in some units. Contact the campus for details.
Campuses:
Ballina - contact the campus on (02) 6681 8900.
Coffs Harbour - contact Trish Field on (02) 6648 2400.
Grafton - contact Trish Field on (02) 6648 2400.
Great Lakes -
Contact Ann Edmonds on (02) 6591 3600.
Kempsey - Contact Anne Blyth on (02) 6560 2900.
Kingscliff - contact the campus on (02) 6674 7200.
Lismore - contact the campus on (02) 6623 0200.
Murwillumbah - contact the campus on (02) 6672 0600.
Port Macquarie - contact Judy Witchard or Donna de Maria on (02) 6581 6200.
Taree - contact Ann Edmonds on (02) 6591 3600.
Semester 1, 2009: North Coast Institute Application form by 31 October, 2008. Late applications will be accepted.
Campuses:
Ballina -
Full-time day, 16 hours per week for 16 weeks, Tuesdays, 9.00 am - 12.00 pm and Wednesdays and Thursdays, 9.00 am - 3.30 pm plus work experience.
Information and enrolment session: Wednesdy 30 January 2009, 10.00 am, Room AG.02.
For more information contact the campus on (02) 6681 8900.
Coffs Harbour - For trainees,
OR
Full-time, 18 hours per week for 18 weeks. Part-time and flexible study also available.
Information Session:Thursday 23 October 2008 or 29 January 2009, 10.00 am, G Block.
For more information
contact Trish Field on (02) 6648 2400 or call 131 601
Information Sheet, Coffs Harbour Campus, Semester 1 2009 (PDF 143KB)
Grafton - For Trainees
OR
Full-time, 18 hours per week for 18 weeks, Tuesdays, Thursdays and Fridays, 9.00 am - 3.30 pm.
Information session: Thursday 30 October, 2008, 1.30 pm or 2 February, 2009, 10.00 am, Room BG.17.
For more information contact Trish Field on (02) 6648 2400.
Information Sheet, Grafton Campus, Semester 1 2009 (PDF 143KB)
Great Lakes - Full-time, 2 days per week for 18 weeks, Tuesdays and Wednesdays, 9.00 am - 1.30 pm.
For more information contact Ann Edmonds on (02) 6591 3600.
Kempsey - Full-time, Monday, Tuesday & Wednesday from 9.00 am to 3.30 pm, from 9 February 2009 for 16 weeks. For more information contact Anne Blyth on (02) 6560 2900 or call 131 601.
Kingscliff - Full-time, Tuesdays and Wednesdays, 9.00 am - 4.30 pm for 18 weeks plus 64 hours work experience.
Information and enrolment session 29 January 2009, 10.00 am, Retail room, B Block.
For more information contact Kay Busse on 6623 0200.
Information sheet, Kingscliff Campus, Semester 2 2008 (PDF 142KB)
Lismore -
Full-time, 15 hours per week for 16 weeks, Wednesdays, 9.00 am - 12.00 pm and Thursdays and Fridays, 9.00 am - 3.30 pm.
Information and enrolment session Wednesday 28 January 2009, 10.00 am.
Also available for trainees.
For more information contact Kay Busse on (02) 6623 0200.
Information sheet, Lismore Campus, Semester 1 2009 (PDF 187KB)
Murwillumbah - Part-time day, 2 days per week plus one day work experience per week for 18 weeks.
For more information
contact the campus on (02) 6672 0600.
Information Sheet, Semester 1 2009, Murwillumbah Campus (PDF 178KB)
Port Macquarie - Full-time, 2 days per week, Monday and Tuesday, 9.00 am - 3.30 pm for 18 weeks. For more information contact Judy Witchard or Donna de Maria on (02) 6581 6200.
Taree - Full-time, 4 days per week for 18 weeks, Mondays, Tuesdays, Thursdays and Fridays, 9.00 am - 1.30 pm.
For more information
contact Ann Edmonds on (02) 6591 3600.
