SIR30207 Certificate III in Retail
Qualification: Certificate III (AQF)
Training Package: SIR07 - Retail Services Training Package
TAFE NSW Course No: 17485
This course is for people who want to work in retail operations and/or supervision. You will learn how to maintain store safety and security and build relationships with customers. You will also be able to choose from a range of electives including the areas of business management, sales and product knowledge. This will take place through a combination of individual and team based learning strategies that include practical activities, industry case studies, role plays, simulations, projects and assignments.
Career Opportunities: Sales assistant, customer service representative, crew leader, shift manager, team leader, department or assistant store manager, checkout supervisor and merchandise coordinator.
Articulation: When you finish this course you can do SIR40207 Certificate IV in Retail Management (TAFE NSW course no 17486).
Entry Requirements: There are two alternative pathways for entry into the Certificate III in Retail. The candidate must either:
- Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:
SIRXCCS001A Apply point-of-sale handling procedures
SIRXCCS002A Interact with customers
SIRXCLM001A Organise and maintain work areas
SIRXCOM001A Communicate in the workplace
SIRXICT001A Operate retail technology
SIRXIND001A Work effectively in a retail environment
SIRXINV001A Perform stock control procedures
SIRXOHS001A Apply safe working practices
SIRXRSK001A Minimise theft
- Have sufficient relevant retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include: job descriptions and references from current or past employers an entry interview to determine what competencies have been applied in the retail environment in a paid or voluntary capacity.
| Competency Units | |
| Core: | |
| SIRXOHS002A | Maintain store safety |
| SIRXRSK002A | Maintain store security |
| Elective: | |
| SIRXCCS003A | Coordinate interaction with customers |
| SIRXSLS004A | Build relationships with customers |
| BSBCMN301A | Exercise initiative in a business environment |
| BSBCMN304A | Contribute to personal skill development and learning |
| BSBFRA301A | Work within a franchise |
| SIRRFSA002A | Monitor food safety program |
| SIRRPOS004A | Handle customer interviews and applications |
| SIRXADM002A | Coordinate retail office |
| SIRXFIN001A | Balance point-of-sale terminal |
| SIRXFIN003A | Produce financial reports |
| SIRXICT003A | Operate retail information technology systems |
| SIRXINV002A | Maintain and order stock |
| SIRXMER002A | Coordinate merchandise presentation |
| SIRXMER005A | Create a display |
| SIRXMGT001A | Coordinate work teams |
| SIRXMGT002A | Maintain employee relations |
| SIRXMPR001A | Profile a retail market |
| SIRXQUA001A | Develop innovative ideas at work |
| SIRXSLS001A | Sell products and services |
| SIRXSLS003A | Coordinate sales performance |
| TAAASS301A | Contribute to assessment |
| TAADEL301A | Provide training through instruction and demonstration of work skills |
| THHBFB09B | Provide responsible service of alcohol |
| THHBFB10B | Prepare and serve non-alcoholic beverages |
| THHBFB12B | Prepare and serve espresso coffee |
| THHBKA01B | Organise and prepare food |
| THHBKA03B | Receive and store kitchen supplies |
| SIRRRPK006A | Recommend liquor products |
| SIRRRPK007A | Recommend and fit clothing or footwear products and services |
| SIRRRPK008A | Recommend jewellery products and services |
| SIRRRPK009A | Recommend toddler and baby products |
| SIRRRPK010A | Recommend home and home improvement products and services |
| SIRRRPK011A | Recommend books or newsagency services |
| SIRRRPK012A | Recommend business and leisure products and services |
| SIRRRPK013A | Hire and sell video and DVD products and services |
| SIRRRPK014A | Recommend specialised products and services |
| SIRXRPK001A | Recommend health and nutritional products and services |
| SIRXRPK002A | Recommend hair, beauty and cosmetic products and services |
| 17485A | Work placement |
| SIRRFSA001A | Apply retail food safety practices |
| THHBFB01B | Operate a bar |
| SIRXCCS001A | Apply point-of-sale handling procedures |
| SIRXCCS002A | Interact with customers |
| SIRXCLM001A | Organise and maintain work areas |
| SIRXCOM001A | Communicate in the workplace |
| SIRXICT001A | Operate retail technology |
| SIRXIND001A | Work effectively in a retail environment |
| SIRXINV001A | Perform stock control procedures |
| SIRXOHS001A | Apply safe working practices |
| SIRXRSK001A | Minimise theft |
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|
Applying and enrolling: .
Semester 2, 2008: Places may be available in some units. Contact the campus for details.
Ballina - ring Ballina Campus on (02)
6681 8900.
Coffs Harbour - contact Trish Field on (02) 6648 2400.
Grafton - contact Trish Field on (02) 6648 2400.
Kempsey - contact the Campus on (02) 6560 2900.
Kingscliff - contact the campus on (02) 6674 7200.
Lismore - contact the campus on (02) 6623 0200
Murwillumbah - ring (02) 6672 0600.
Port Macquarie - contact the campus on (02) 6581 6200
Taree -
ring (02) 6591 3600.
Semester 1, 2009: North Coast Institute Application form by 31 October, 2008. Late applications will be accepted.
Campuses:
Ballina - P
Full-time day, 16 hours per week for 16 weeks, Wednesdays and Thursdays, 9.00 am - 3.30 pm and Fridays, 9.00 am - 12.00 pm, plus work experience.
Information and enrolment session: Wednesday 30 January 2009, 10.00 am, Room AG.02.
Some students may be eligible for the Productivity Places Program - contact your Employment Services Provider to assess your eligibility or ring 131601.
For more information contact (02) 6681 8900.
Coffs Harbour - Full-time, 18 hours poer week for 18 weeks. Part-time and flexible study also available.
Information session Thursday 23 October 2008 or 29 January 2009, 10.00 am, G Block.
Some students may be eligible for the Productivity Places Program - contact your Employment Services Provider to assess your eligibility or ring 131601.
Information sheet, Coffs Harbour Campus, Semester 1 2009 (PDF 376KB)
For more information
contact Trish Field on (02) 6648 2400.
Grafton - For students eligible for the Productivity Places Program - contact your Employment Services Provider to assess your eligibility or ring 131601.
For more information contact Trish Field on (02) 6648 2400.
Great Lakes - Part-time/flexible, 1 day per week on-campus for 18 weeks. Some students may be eligible for the Productivity Places Program - contact your Employment Services Provider to assess your eligibility or ring 131601.
For more information contact Ann Edmonds on (02) 6591 3600.
Kempsey - For students eligible for the Productivity Places Program - contact your Employment Services Provider to assess your eligibility or ring 131601.
For more information contact the Campus on (02) 6560 2900.
Kingscliff - Full-time, Thursdays and Fridays, 9.00 am - 4.30 pm for 18 weeks plus 64 hours work experience.
Information and enrolment session 29 January 2009, 10.00 am, Retail room, B Block.
For more information contact Kay Busse on 6623 0200.
Information sheet, Kingscliff Campus, Semester 2 2008 (PDF 147KB)
or
For students eligible for the Productivity Places Program - contact your Employment Services Provider to assess your eligibility or ring 131601.
For more information contact the campus on (02) 6674 7200.
Lismore - Full-time, 15 hours per week for 16 weeks, Mondays, 9.00 am - 2.30 pm, Tuesdays, 9.00 am - 3.30 pm and Wednesdays, 9.00 am - 1.00 pm.
Information and enrolment session Wednesday 28 January 2009, 10.00 am.
Also available for trainees.
Information sheet, Lismore Campus, semester 1 2009 (PDF 236KB)
For students eligible for the Productivity Places Program - contact your Employment Services Provider to assess your eligibility or ring 131601.
For more informaton contact the campus on (02) 6623 0200
Murwillumbah - Part-time day, 2 days per week plus one day work experience per week for 18 weeks.
Some students may be eligible for the Productivity Places Program - contact your Employment Services Provider to assess your eligibility or ring 131601.
For more information contact the campus on (02) 6672 0600.
Information Sheet, Semester 1 2009, Murwillumbah Campus (PDF 178KB)
Port Macquarie - Full-time, 2 days per week, Thursday and Friday, 9.00 am - 3.30 pm for 18 weeks.
For more information contact Judy Witchard or Donna de Maria on (02) 6581 6200
or
For students eligible for the Productivity Places Program - contact your Employment Services Provider to assess your eligibility or ring 131601.
Taree - Full-time, 4 days per week for 18 weeks, Mondays, Tuesdays, Thursdays and Fridays, 9.00 am - 1.30 pm. Hours will differ in Semester 2.
For more information contact Ann Edmonds on (02) 6591 3600
or
For students eligible for the Productivity Places Program - contact your Employment Services Provider to assess your eligibility or ring 131601.
For more information ring (02) 6591 3600.
