SIR40207 Certificate IV in Retail Management

Qualification: Certificate IV (AQF)
Training Package: SIR07 - Retail Services
TAFE NSW Course No: 17486

This course is for people who want to work in first line management in the retail and/or wholesale industries.

You will learn how to manage merchandise and store presentation, lead and manage people and provide a safe working environment. You will be able to choose from a range of electives in management, inventory, merchandising and sales for example.

This will take place through a combination of individual and team based learning strategies that include practical activities, industry case studies, role plays, simulations, projects and assignments.

Career Opportunities: Store or department manager, merchandise manager, sales manager, customer service manager, shift manager. '

Articulation: When you finish this course you can do SIR50107 Diploma of Retail Management (TAFE NSW Course no: 17487). Depending on electives chosen, you may get advanced standing in SIR40107 Certificate IV in Community Pharmacy (TAFE NSW Course no: 17492).

Entry Requirements: There are two alternative pathways for entry into the Certificate IV in Retail Management.

The candidate must either:
- Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:
SIRXIND001A Work effectively in a retail environment
SIRXCOM001A Communicate in the workplace plus the following units of competency from either Certificate III in Retail or Certificate III in Wholesale.

These units are:
Certificate III in Retail SIRXCCS003A
Coordinate interaction with customers
SIRXOHS002A Maintain store safety
SIRXRSK002A Maintain store security
SIRXSLS004A Build relationships with customer Certificate III in Wholesale SIRWSLS003A Optimise customer and territory coverage
SIRXCCS006A Maintain business to business relationships
SIRXSLS004A Build relationships with customers

- Have sufficient relevant wholesale or retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include: job descriptions and references from current or past employers an entry interview to determine what competencies have been applied in the wholesale or retail environment in a paid or voluntary capacity.

Competency Units
Group 1: All module/units must be completed
SIRXMER004A	Manage merchandise and store presentation
SIRXMGT003A	Lead and manage people
SIRXOHS003A	Provide a safe working environment
Group 2: At least 7 module/units must be completed
BSBADM308A	Process payroll
BSBCMN402A	Develop work priorities
BSBCMN405A	Analyse and present research information
BSBCMN406A	Maintain business technology
BSBCMN407A	Coordinate business resources
BSBCMN410A	Coordinate implementation of customer service strategies
BSBFLM406B	Implement workplace information system
BSBFLM409B	Implement continuous improvement
BSBFLM505B	Manage operational plan
BSBFRA401A	Manage compliance with franchisee obligations and legislative requirements
BSBFRA402A	Establish a franchise
BSBFRA403A	Manage relationship with franchisor
BSBFRA404A	Manage a multiple site franchise
BSBMKG403A	Analyse market data
BSBMKG404A	Forecast market and business needs
BSBPUR401A	Plan purchasing
BSBPUR402A	Negotiate contracts
BSBPUR403A	Conduct international purchasing
BSBSBM401A	Establish business and legal requirements
BSBSBM404A	Undertake business planning
CUVDES01A	Apply colour theory in response to a brief
SIRRFSA002A	Monitor food safety program
SIRXCCS004A	Develop business to business relationships
SIRXCLM002A	Manage store facilities
SIRXEBS001A	Acquire and retain online customers
SIRXEBS002A	Manage retail brands online
SIRXEBS003A	Manage and promote business to business e-commerce solutions
SIRXEBS004A	Select an e-business model
SIRXFIN004A	Manage financial resources
SIRXGLC003A	Comply with legislative requirements affecting business activities
SIRXHRM001A	Administer human resources policy
SIRXHRM002A	Recruit and select personnel
SIRXICT004A	Adopt mobile commerce applications to improve sales and service
SIRXINV003A	Plan inventory levels
SIRXINV004A	Buy merchandise
SIRXINV005A	Control inventory
SIRXMER003A	Monitor instore visual merchandising display
SIRXMER006A	Present products
SIRXMER007A	Demonstrate merchandising and category presentation skills
SIRXMPR001A	Profile a retail market
SIRXMPR004A	Market products
SIRXMPR005A	Seize a business opportunity
SIRXPRO001A	Maximise sales of branded products
SIRXPRO002A	Implement product recalls
SIRXQUA002A	Lead a team to foster innovation
SIRXQUA003A	Create an innovative work environment
SIRXQUA004A	Set up systems that support innovation
SIRXQUA005A	Maintain operational quality and productivity
SIRXRSK004A	Control store security
SIRXSLS005A	Manage sales and service delivery
SIRXSLS006A	Lead a sales team
SIRXSLS007A	Train sales team members
TAAASS401A	Plan and organise assessment
TAADEL404A	Facilitate work-based learning
Group 3: ENRICHMENT. You may choose modules/units from this group but they do not count towardscourse completion
17486A	Work placement
SIRRFSA001A	Apply retail food safety practices
Group 75: PREREQUISITE UNITS
SIRXCCS003A	Coordinate interaction with customers
SIRXCOM001A	Communicate in the workplace
SIRXIND001A	Work effectively in a retail environment
SIRXOHS002A	Maintain store safety
SIRXRSK002A	Maintain store security
SIRXSLS004A	Build relationships with customers

Applying and Enrolling:

Semester 1 2009: North Coast Institute Application. Apply now!

Campuses:

Ballina - Students need to have employment or industry experience.
Part-time flexible and distance learning, 3 hours on-campus on Tuesdays, 9.00 am - 12.00 pm
Also available for trainees.
Information and enrolment session Monday 2 February 2009, 10.00am, Room AG.02.
For more information contact the campus on (02) 6681 8900.

Coffs Harbour - Flexible learning with supported learner guides and 6 hours per week tutorial on-campus.
Information session Thursday 29 January 2009, 10.00 am, G Block.
For more information call (02) 6648 2400 or 131 601.
Information sheet, Coffs Harbour Campus, Semester 1 2009 (PDF 112KB)

Kingscliff - You need to have completed a Certificate III in Retail to apply for this course. Flexible delivery with campus attendance on Mondays, 9.00 am - 3.30 pm.
Information and enrolment session: Friday 30 January 2009, 10.00 am, Retail Room, B Block.
For more information contact Kay Busse on 6623 0200 or call 131 601.
Information Sheet, Kingscliff Campus, Semester 1 2009 (PDF 228KB)

Lismore - Flexible delivery plus campus attendance on Mondays, 12.00 pm - 4.00 pm.
Information session: Monday 2 February 2009, 10.00 am, Room A1.07, followed by enrolment at 11.00 am.
For more information contact Pat Mounic on (02) 6623 0200.
Information sheet, Lismore Campus, Semester 1 2009 (PDF 180KB)

Murwillumbah - For people employed in the industry or with industry experience.
Flexible/distance learning with 3 hours class per week on Fridays.
Information and enrolment session Thursday 29 January 2009, 10.00 am.
For more information contact the campus on (02) 6672 0600.
Information Sheet, Semester 1 2009, Murwillumbah Campus (PDF 178KB)

Port Macquarie - Part-time, Tuesdays Night, 6.00 pm to 9.00 pm OR Full-time, Monday to Friday 9.00 am to 3.30 pm. For more information contact the campus on (02) 6581 6200.

Taree - Flexible delivery with one evening per week on-campus, Mondays or Wednesdays, 6.00 pm to 9.00 pm.
For more information call (02) 6591 3600 or call 131 601.
Information Sheet, Taree Campus, Semester 1 2009 (PDF 172KB)

For people who want to work in first line management in the retail and/or wholesale industries.