SIR50107 Diploma of Retail Management
Qualification: Diploma (AQF)
Training Package: SIR07 - Retail Services Training Package
TAFE NSW Course No: 17487
This course is for people who hold or want to hold higher management positions. It applies to those who are providing support to senior management in a larger retail or wholesale outlet or being responsible for the management of a retail store or wholesale outlet.
Learners will complete core units in managing operations to budget and setting strategic plans. You will also be able to choose from a wide range of electives in finance, human resource management, marketing, public relations, product management, quality and management and leadership for example.
This will take place through a combination of individual and team based learning strategies that include practical activities, industry case studies, simulations, projects and assignments.
Career Opportunities: Possible job titles include store manager, merchandise manager, buyer and sales manager.
Articulation: Depending on electives chosen, students may receive advanced standing for some units in SIR50207 Diploma of Visual Merchandising or a diploma from the Business Services Training Package (BSB07).
Entry Requirements: There are two alternative pathways for entry into the Diploma of Retail Management. The candidate must either:
- Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:
SIRXCOM001A Communicate in the workplace
SIRXIND001A Work effectively in a retail environment
Plus one of the following:
SIRXCCS003A Coordinate interaction with customers; or
SIRXSLS004A Build relationships with customers
- Have sufficient relevant wholesale or retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include:
- job descriptions and references from current or past employers
- an entry interview to determine what competencies have been applied in the wholesale or retail environment in a paid or voluntary capacity.
| Competency Units | |
| Core: | |
| SIRXFIN005A | Manage operations to budget |
| SIRXMGT005A | Set strategic plans |
| Elective: | |
| BSBADM502A | Manage meetings |
| BSBFLM501B | Manage personal work priorities and professional development |
| BSBFLM503B | Manage effective workplace relationships |
| BSBFLM505B | Manage operational plan |
| BSBFLM506B | Manage workplace information systems |
| BSBFLM509B | Facilitate continuous improvement |
| BSBFLM511B | Develop a workplace learning environment |
| BSBFRA501A | Establish a franchise operation |
| BSBFRA502A | Manage a franchise operation |
| BSBFRA503A | Manage establishment of new sites or regions |
| BSBFRA504A | Manage relationships with franchisees |
| BSBFRA505A | Manage closure of a franchise |
| BSBHR502A | Manage human resource management information systems |
| BSBHR504A | Manage industrial relations policies and processes |
| BSBHR506A | Manage recruitment selection and induction processes |
| BSBMGT501A | Market services and concepts to internal customers |
| BSBMGT502A | Manage people performance |
| BSBMGT504A | Manage budgets and financial plans |
| BSBMGT507A | Manage environmental performance |
| BSBMKG501A | Evaluate marketing opportunities |
| BSBMKG502A | Establish and adjust the marketing mix |
| BSBMKG503A | Develop a marketing communications plan |
| BSBMKG505A | Review marketing performance |
| BSBOHS501A | Participate in the coordination and maintenance of a systematic approach to managing OHS |
| BSBOHS502A | Participate in the management of the OHS information and data systems |
| BSBOHS503A | Assist in the design and development of OHS participative arrangements |
| SIRXCCS005A | Manage business customers |
| SIRXCLM002A | Manage store facilities |
| SIRXEBS001A | Acquire and retain online customers |
| SIRXEBS002A | Manage retail brands online |
| SIRXEBS004A | Select an e-business model |
| SIRXFIN004A | Manage financial resources |
| SIRXFIN006A | Manage prices |
| SIRXGLC002A | Establish compliance with legal and legislative requirements |
| SIRXHRM001A | Administer human resources policy |
| SIRXHRM002A | Recruit and select personnel |
| SIRXICT004A | Adopt mobile commerce applications to improve sales and service |
| SIRXINV004A | Buy merchandise |
| SIRXINV005A | Control inventory |
| SIRXINV006A | Develop purchasing strategies |
| SIRXMER004A | Manage merchandise and store presentation |
| SIRXMGT004A | Analyse and communicate information |
| SIRXMGT006A | Initiate and implement change |
| SIRXMPR006A | Manage promotional activities |
| SIRXMPR007A | Devise a strategic marketing plan |
| SIRXPRO003A | Review product or service performance |
| SIRXPRO004A | Maximise product sales and market share |
| SIRXPRO005A | Manage distribution processes |
| SIRXPRO006A | Forecast product performance |
| SIRXPRO007A | Improve supply and distribution chains |
| SIRXQUA002A | Lead a team to foster innovation |
| SIRXQUA003A | Create an innovative work environment |
| SIRXQUA004A | Set up systems that support innovation |
| SIRXQUA006A | Benchmark and continuously improve operational quality |
| SIRXRSK004A | Control store security |
| SIRXSLS005A | Manage sales and service delivery |
| SIRXSLS008A | Develop a sales strategy |
| SIRXSLS009A | Manage sales teams |
| TAADEL502A | Facilitate action learning projects |
| TAATAS504A | Facilitate group processes |
| 17487A | Work placement |
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Applying and enrolling: .
Semester 2, 2008: Places may be available in some units. Contact the campus for details.
Ballina - contact Ballina Campus on (02) 6681 8900.
Coffs Harbour - contact Trish Field on (02) 6648 2400.
Lismore - contact the campus on (02) 6623 0200.
Port Macquarie - contact the campus on (02) 6581 6200.
Semester 1, 2009: North Coast Institute Application form by 31 October, 2008. Late applications will be accepted.
Campuses:
Ballina - Students need to have employment or industry experience.
Part-time flexible and distance learning, 3 hours on-campus on Tuesdays, 9.00 am - 12.00 pm
Also available for trainees.
Information and enrolment session Wednesday 30 January 2009, 10.00 am, Room AG.02.
For more information contact the campus on (02) 6681 8900.
Coffs Harbour - Full-time, part-time or Flexible learning with supported learner guides and 6 hours per week tutorial on-campus.
Information session Thursday 23 October 2008 or 29 January 2009, 10.00 am, G Block.
For more information contact Trish Field on (02) 6648 2400.
Information sheet, Coffs Harbour Campus, Semester 1 2009 (PDF 112KB)
Kingscliff - You need to have completed a Certificate IV in Retail to apply for this course.
Flexible delivery with campus attendance.
Information and enrolment session 29 January 2009, 10.00 am, Retail room, B Block.
For more information contact Kay Busse on 6623 0200.
Lismore - Flexible delivery plus campus attendance on Mondays, 12.00 pm - 4.00 pm.
Information and enrolment session Wednesday 28 January 2009, 10.00 am.
For more information contact Pat Mounic on (02) 6623 0200.
Information sheet, Lismore Campus, Semester 1, 2009 (PDF 122KB)
Murwillumbah - For people employed in the industry or with industry experience.
Flexible/distance learning with 3 hours class per week on Fridays.
For more information contact the campus on (02) 6672 0600.
Port Macquarie - Part-time, Monday and Wendesday, 6.00 pm to 9.00 pm.
For more information
contact the campus on (02) 6581 6200.
