THT31002 Certificate III in Tourism (Operations)
Qualification: Certificate III (AQF)
Training Package: THT02 Tourism
TAFE NSW Course No: 7016
This course is for individuals who want to be employed in the tour operations and attractions sector within the tourism industry as an operations consultant, reservation sales agent, tour coordinator, administration officer or tour consultant. You will develop a range of practical operations skills and associated knowledge to enable you to carry out the duties of operations consultants, reservation sales agents, tour coordinators and tour consultants working primarily in a domestic context.
Career Opportunities: Operations consultant, reservation sales agent, tour coordinator, administration officer or tour consultant.
Articulation: When you finish this course you may be eligible to do other tourism or hospitality courses, some of which would allow credit transfer.
Entry Requirements: NSW School Certificate (or equivalent from another educational authority).
| Competency Units | |
| BSBCMN205A | Use business technology |
| BSBCMN213A | Produce simple word-processed documents |
| FDFCDSEWA | Evaluate wines (standard) |
| FDFCDSSPTA | Conduct a product tasting (specialised) |
| FDFCDSWTIA | Promote wine tourism information |
| ICPMM63BA | Access the Internet |
| THHADFB02B | Provide specialist advice on wine |
| THHBCC01B | Use basic methods of cookery |
| THHBFB04B | Provide table service of alcoholic beverages |
| THHBFB09B | Provide responsible service of alcohol |
| THHBH03B | Prepare rooms for guests |
| THHBKA01B | Organise and prepare food |
| THHBKA02B | Present food |
| THHBKA04B | Clean and maintain kitchen premises |
| THHCOR01B | Work with colleagues and customers |
| THHCOR02B | Work in a socially diverse environment |
| THHCOR03B | Follow health, safety and security procedures |
| THHGCS01B | Develop and update local knowledge |
| THHGCS02B | Promote products and services to customers |
| THHGCS03B | Deal with conflict situations |
| THHGFA01B | Process financial transactions |
| THHGGA01B | Communicate on the telephone |
| THHGGA02B | Perform office procedures |
| THHGHS01B | Follow workplace hygiene procedures |
| THHGHS02B | Clean premises and equipment |
| THHGHS03B | Provide first aid |
| THTFAT01B | Provide on-site information and assistance |
| THTFME01B | Coordinate guest and delegate registrations at venue |
| THTFTG01B | Work as a guide |
| THTFTG02B | Offer arrival and departure assistance |
| THTFTG03B | Develop and maintain the general knowledge required by guides |
| THTFTG04B | Coordinate and operate a tour |
| THTFTG05B | Lead tour groups |
| THTFTG06B | Prepare and present tour commentaries or activities |
| THTFTG07B | Research and share general information on Australian indigenous cultures |
| THTFTG08B | Interpret aspects of local Australian indigenous culture |
| THTFTG14A | Prepare specialised interpretive content (cultural and heritage environments) |
| THTPPD03B | Source and package tourism products and services |
| THTSOP02B | Source and provide destination information and advice |
| THTSOP03B | Access and interpret product information |
| THTSOP04B | Sell tourism products and services |
| THTSOP05B | Prepare quotations |
| THTSOP06B | Receive and process reservations |
| THTSOP07B | Book and co-ordinate supplier services |
| THTSOP08A | Operate a computerised reservations system |
| THTSOP09B | Process non-air documentation |
| THTSOP15B | Process and monitor event registrations |
| THTSOP16B | Maintain a product inventory |
| THTTCO01B | Develop and update tourism industry knowledge |
| WRRCS2B | Apply point of sale handling procedures |
| WRRLP2B | Minimise theft |
Applying and enrolling:
Semester 1 2009: North Coast Institute application form by 31 October 2008. Late applications will be accepted.
Campuses:
Grafton - Full-time, 3 days per week for 18 weeks, Tuesdays to Thursdays, 9.00 am - 3.30 pm.
For more information contact Lyndel Bailey or Vicki Toscan on (02) 6641 1700.
