WRR30202 Certificate III in Retail Operations

Qualification: Certificate III (AQF)
Training Package: WRR02 Retail
TAFE NSW Course No: 9940

This course is for people who want to learn how to coordinate a work team; maintain store security; coordinate housekeeping and implement staff training. You will also have a choice of elective modules arranged into several streams which include inventory, administration and general selling streams. This course combines learning in the classroom with learning in the workplace.

Career Opportunities: Retail team leader, merchandise controller, logistics supervisor, buyer and sales supervisor.

Articulation: When you finish this course you can apply to do WRR40102 Certificate IV in Retail Management, TAFE course no: 9941 or WRR50102 Diploma of Retail Management, TAFE course no: 9942.

Entry Requirements: NSW School Certificate (or equivalent, from another educational authority); equivalence would be met by a student demonstrating communication skills that include:
* Reading and writing - a learner should be able to read, comprehend and write a range of texts within a variety of contexts.
* Oral Communication - a learner should be able to use and respond to spoken language including some unfamiliar material within a variety of contexts.
* Numeracy and mathematics - a learner should be able to recognise and use some of the conventions and symbolism of formal mathematics including measurement, graphs and simple statistics, use of maps and directions and an introductory understanding of the use of formulae and problem solving strategies.

Competency Units
BSBCMN205A	Use business technology
BSBCMN218A	Apply basic first aid
BSZ401A	Plan assessment
BSZ402A	Conduct assessment
BSZ403A	Review assessment
BSZ404A	Train small groups
THHBFB10B	Prepare and serve non-alcoholic beverages
WRRCA1B	Operate retail equipment
WRRCA4B	Coordinate retail office
WRRCA5B	Operate retail information technology systems
WRRCS1B	Communicate in the workplace
WRRCS2B	Apply point of sale handling procedures
WRRCS3B	Interact with customers
WRRER1B	Work effectively in a retail environment
WRRF.2A	Perform retail finance duties
WRRF1B	Balance register/terminal
WRRF3B	Produce financial reports
WRRFS4B	Recommend liquor products
WRRI1B	Perform stock control procedures
WRRI5A	Maintain and order stock
WRRLP1B	Apply safe working practices
WRRLP2B	Minimise theft
WRRLP3B	Maintain store safety
WRRLP4B	Maintain store security
WRRLP5B	Apply store security systems and procedures
WRRLP7C	Monitor food safety plan/program
WRRM1B	Merchandise products
WRRM2B	Perform routine housekeeping duties
WRRM3B	Co-ordinate merchandise presentation
WRRM5A	Monitor in-store visual merchandising display
WRRM6A	Create a display for a small business
WRRO7A	Profile a retail market
WRRO8A	Develop innovative ideas at work
WRRS1B	Sell products and services
WRRS2B	Advise on products and services
WRRS4B	Build relationships with customers
WRRSS10B	Recommend sporting products and services
WRRSS11B	Recommend toy products
WRRSS12B	Recommend and sell books and advise on reader services
WRRSS13B	Recommend newsagency products and services
WRRSS14B	Hire and sell video products and services
WRRSS15B	Recommend hair/beauty/cosmetic products
WRRSS16B	Recommend health and nutritional products and services
WRRSS17B	Recommend toddler/baby products
WRRSS18B	Recommend soft furnishings/manchester/ haberdashery products and services
WRRSS19B	Recommend music/audio products and services
WRRSS1B	Recommend and fit clothing and accessories
WRRSS2B	Recommend and fit footwear products and services
WRRSS3B	Recommend jewellery products and services
WRRSS4B	Recommend electrical products and services
WRRSS5B	Recommend furniture products

Applying and Enrolling:

Semester 1, 2008: Places may be available in some units. Contact the campus for details.

Campuses:

Ballina - contact Kay Busse on (02) 6623 0212
Coffs Harbour - contact Trish Field on (02) 6648 2450.
Kempsey - contact Anne Blyth on (02) 6560 2933.
Kingscliff - contact Freya Carney on (02) 6674 7200 or Kay Busse on (02) 6623 0212.
Lismore - contact Kay Busse on (02) 6623 0212
Murwillumbah - contact Kay Busse on (02) 6623 0212.
Port Macquarie - Contact Judy Witchard or Donna de Maria on (02) 6581 6226 for details.
Taree - contat Ann Edmonds on (02) 6591 3694.